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ICT Infrastructure Engineer


ICT Infrastructure Engineer

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Link Financial is one of Europe’s most trusted outsourced servicers and purchasers of consumer and business loans. For over 25 years, our scale, professionalism, and expertise has made Link Financial the partner of choice for many of the world’s leading banks and providers of credit which is why we are one of the top names in our industry.

Our operation spans eleven European offices employing 850 people and managing 4.5 million customer accounts and we are passionate and committed to providing high quality service for our customers. We are always looking for great people to join our team and help us to continue providing positive outcomes for our customers.

Job Role

This role is to ensure the smooth functioning of the ICT operational environments that support, core infrastructure (Compute, Storage, Virtualisation and Networking), Business Applications and End User Solution (Citrix, M365, Thin Clients) to the business: Primary areas of responsibility include: –

  • Primary focus is to act as an End User computing engineer for the wide ICT team, including monitoring and supporting the existing End user computer workspace, data, and applications.
  • Secondary focus will be providing support and working as a team with the infrastructure services team to support the existing Dell house infrastructure including servers, storage, backup solutions, firewalls, network, data, and applications including patch cycles
  • Good understanding of Virtualisation technology experience (VMWare)
  • Using automation for repeat tasks and checks to improve efficiencies, accuracy and reduce work effort
  • Maintain ITSM ticket queue for all relevant area and escalations
  • Resolve incidents, investigate root cause, and undertake problem management

Full Job description available.

Work Experience and Qualifications

  • A solid background working within a busy IT team and experience in supporting technical solutions
  • Strong knowledge of End User Technologies like Citrix/remote desktops, Thin Clients (Dell and 10Zig) and UEM solutions.
  • Strong knowledge of administrating and supporting M365 including Exchange Online, Teams
  • Strong knowledge of Unified Communication solutions including Voice solutions (Avaya and 8×8) and MS Teams,
  • Strong knowledge of Microsoft Cloud technologies (Azure, CBA, MFA, Teams, Intune) and other SaaS solutions.
  • Good understanding of administrating and supporting Azure including Azure AD, Site Recovery, Backup and core Tenant best practices and security standards.
  • Experience in an IT role, implementing change and projects successfully across multiple locations
  • Understanding of Linux would be an advantage.

About You

  • Understands the importance of excellent customer service to the business and its employees
  • Strong organisation and prioritisation skills to ensure work is completed on time
  • A strong team player, with the natural mentality to achieve team goals
  • Strong communicator with interpersonal skills that develop strong relationships with others
  • Proven ability to work under pressure
  • Commitment to personal development and keeping up to date with current industry trends, technologies, and best practices

Role Package

We provide a range of benefits that are designed to support our employees across their health, finances, and lifestyle. Some of our benefits are listed below:

  • Your hours of work are: 37.5hours per week, but dependent on the business needs it may vary
  • Some out of hours work will be required
  • Salary – up to £40,000
  • Role is in Caerphilly – some travel to UK and European offices may be required
  • Hybrid working, this will be based on a 2/3-day split, this will be discussed at interview stage
  • 25 days holiday +bank holiday’s + a Birthday Day off!
  • Discretionary annual performance bonus scheme
  • Purchase additional holiday scheme
  • Pension Scheme
  • Employee Assistance Programme for you and your family, including virtual GP service, counselling, get fit programmes and more
  • Life assurance (4 x annual salary)
  • Season Ticket Travel Loans
  • Enhanced Maternity and adoption pay
  • Voluntary employee benefits such as Dental and Health Plans, Gym Discounts, Restaurant Discounts, Will writing services and more
  • Discounts and cashback on thousands of retailers
  • Friendly, relaxed atmosphere with modern facilities and free tea and coffee
  • On-site parking
  • We arrange a lot of social events during the year, regularly fundraise for our chosen charities, and have recognition schemes in place that reward our employees for being great team members.