An Experienced Senior Team
Link’s senior management team is drawn from backgrounds including some of the world’s leading professional service providers, banks, consulting firms and financial institutions.
The team’s solid experience and expertise ensure that we provide excellent service and stability for our clients, investors and employees.
Frank Horvath, Managing Director, UK:
Frank is the UK Managing Director and brings a wealth of experience to Link, having worked in the credit and banking sectors for over 30 years. He spent a large part of his career at HSBC across Europe, Asia and South America, before moving onto senior roles at Barclays and Dollar Financial Group. Frank holds a BA (Hons) in English Language & Literature from the University of Leeds and was awarded an Executive MBA from Insead.
Stuart Ashcroft, Business Development Director:
Stuart joined Link in 2012 after 15 years at MBNA Europe Bank where he held a number of senior managerial roles culminating in Vice President, Asset Sales and Legal Recoveries. He is responsible for new business and client relationships at Link. Stuart has a BSc in Business and Commerce from Loughborough University.
Jeremy Baber, Director of Operations:
Having joined Link in 2016, Jeremy has over 17 years of experience in financial services, with particular expertise in performance improvement. His previous roles include Operations Director at Aldermore Bank and senior management positions at GE. Jeremy is ACCA qualified and Lean Six Sigma MBB certified.
Beverley Dunne, Operations Director:
Beverley joined Link as Operations Director in 2015 and oversees the Back-Up / Standby Servicing function. She has over 30 years’ experience in credit having had several senior roles with a number of mortgage providers. Most recently, Beverley was Senior Director at Standard and Poor’s, responsible for assessing Servicer rankings throughout Europe with an emphasis on operational risk.
Alan MacDonald, Head of Operations, London:
Alan’s career in account receivables began in 1989 and he has been with Link since 1998. With over 25 years operational leadership and management experience. Alan has held a number of roles during his time at Link. He is currently responsible for the management of specialist operations in our London servicing centre.
Michael Poole-Wilson, Director, Legal and Compliance:
Michael joined Link in 2018. He has extensive experience in the consumer credit industry with previous roles including Head of Legal (credit cards and personal loans) at the Royal Bank of Scotland, Head of Legal at Wonga and a secondment in the General Counsel’s Division, FCA. Michael qualified as a lawyer in 2003.
Graeme Proud, Head of Human Resources:
Graeme joined Link in 2018 and is responsible for the driving the HR agenda and delivering operational HR services throughout the UK business. He has extensive experience gained in high street banking environments including Senior Employee Relations Manager at TSB and HR Business Partner (Branches) at Lloyds Banking Group. Graeme has a BA (Hons) degree from Leeds University and is a Chartered Member of the Institute of Personnel and Development.
Richard Tebbutt, Financial Controller:
Richard joined Link in 2015, having spent 9 years at international accountancy firm Moore Stephens in their London and Hong Kong offices. He also held senior positions at Dow Jones International and RBC Investor Services. Richard is a Chartered Accountant, fully qualified since 2007 and a fellow of ACCA since 2012.
Alun Thomas, Head of Operations, NPL:
Alun is Head of Operations for Link’s Non-Performing Loans division. A graduate of Salford University Business school, Alun has over 25 years operational leadership experience in the financial services, outsourcing and mutual sectors. He has held senior leadership roles including directorships with M&SFS, Marsh McLennan, National Friendly and Serco. Alun’s areas of expertise include customer service, leadership, and cultural change and he has extensive experience of delivering excellent operational performance within regulated environments.
Heather Williams, Head of Operations – Performing Loans:
Heather joined Link in 2013 and has more than 25 years’ experience in Consumer Finance. She has previously held senior roles at Avco Trust, Target Loan Servicing and 118118 Money. Heather has experience across all regulated product types including student loans and credit cards, but specialises in outsourced arrears management and collections.