Our Approach
Customer-centric and compliant
Since the foundation of the company, Link has pioneered an ethical and transparent approach to credit management. For us, operating a compliant and ethical business is not just something that we’re obliged to do, we fundamentally believe it is the right way to operate and forms the basis of everything we do.
The principles of Treating Customers Fairly and supporting vulnerable customers are embedded into all of our policies and procedures and we provide specialist support for Vulnerable Customers
Our Values:
Knowledgeable:
We are proud to be known as the Credit Management Experts. We are highly experienced and have a reputation for integrity and a history of leadership in our industry.
Considerate:
We act in the way that we would like to be treated ourselves – with respect, kindness and trust. We actively listen to others. Treating our clients, customers and colleagues fairly is central to everything we do.
Resourceful:
We don’t waste precious resources. Through collaborative teamwork, we seek new ways to deliver positive outcomes for our clients and customers.
Innovative:
We always rise to the challenge. With our positive attitude, creative thinking and advanced technology, we will find the right solution for our clients and customers.
Link Financial Outsourcing Limited is authorised and regulated by the Financial Conduct Authority 606817 and works with the Financial Ombudsman Service (FOS) to resolve customer disputes.
We are also members of several trade associations and observe and respect their standards and guidelines, including:
Gender Pay Gap Analysis
Link Financial Outsourcing Limited is an equal opportunities employer. Our Gender Pay Gap Analysis can be viewed here.
