Link Financial is one of Germany’s most trusted buyers and servicers of secured and unsecured debt.

The scale, professionalism and know-how of the company, founded in 2007, has convinced many of Germany’s leading banks, financial institutions and alternative lenders to use our services.

Through our group’s European platform – which covers nine countries – we manage more than 7 million customer accounts and more than €65 billion in receivables.

Customer-oriented and accommodating

Our goal is to do the right thing for our customers:

• We adhere to all relevant regulations, rules and guidelines, as well as the principles of fair customer service, which are embedded in all our policies and procedures;
• We are proud of what we do. We act with sensitivity and integrity. Our approach is considerate, transparent and fair;
• We are mindful of the impact our actions have on the wider community in which we operate and always strive to make a positive contribution;
• For us, conducting a legal and ethical business is not just something we have to do, but we fundamentally believe it is the right thing to do and forms the basis of everything we do.

Ethos:

We’re in the business of treating customers ethically and fairly – we won’t settle for anything less. By combining intelligent data use and the human touch, we seek to build relationships with customers that ultimately lead to positive outcomes without generating any risk to your reputation.

Analytics:

Whatever the product or the status of the underlying client, we are able to use group resources and experience from evaluating more than 4,700 loan pools to determine the value of your receivables. This means that together with our investment partners, we can provide you with a fair value assessment today.

Benefits of selling:

Selling your distressed loans can have significant benefits by releasing valuable tied-up capital, reducing operating costs and freeing up resources tied up in internal recovery platforms.

To find out more about our service, from portfolio evaluation and data analysis to the takeover and management of your client accounts, please call us on 069-7104 0238 or send an email to [email protected]

Strength:

Our proven track record — combined with our blue-chip client list — has convinced many German-based banks, financial institutions and credit servicers to rely on our services.

Resources:

With more than 850 employees in twelve locations, we have the expertise and resources to acquire and manage your loan portfolios, regardless of their complexity, size, product terms or jurisdiction.

Procedure:

We strive for a positive outcome for everyone involved. This goal can only be achieved if customers are treated politely and fairly. Link employees are experienced, empathetic and trained to conduct conversations with your customers in a constructive and transparent manner. And we don’t make promises we can’t keep.

Data:

No other service provider in the credit market has more experience in data migration and analytics than Link. Our group has transferred and integrated more than 7 million customer records from our customers’ IT systems to our pan-European technology platform.

To find out more about our loan servicing capabilities, please call us on 069 7104 0238 or send an email to [email protected] .

Scope:

Link offers discreet solutions at each of the three levels of BUD partnership — “cold, warm and hot” — with service delivery by a dedicated account manager, supported by our local Link offices.

Procedure:

Effective backup service delivery – We are a service provider that is flexible, agile and ready to expand at short notice to cover all your requirements. We can deliver tailor-made solutions per asset class and have the ability to design the transitions between the different BUD levels as required.

Fairness:

Customers are the lifeblood of your business and ours. Every Link employee understands this. We know that when people are treated with respect and in a compassionate and fair manner, the chances of achieving positive results are greatly improved.

To learn more about our backup services, please call 069 7104 0238 or send an email to: [email protected] .