We take the privacy of our customers seriously and are open about how we handle customer information.
1. Who we are
This website is operated by Link Financial SAS (referred to as “we”, “us” or “our”) in this privacy statement). We take privacy seriously and we are open and transparent about how we handle your personal information, and about our obligations under applicable data protection laws and regulations, including the General Data Protection Regulation.
This privacy statement explains the basis on which we will control and process any personal information that we collect from you or that you may provide to us through this website or otherwise. We are responsible for any such personal data in our capacity as a data controller or as a data processor, as determined in accordance with applicable data protection legislation.
We have tried to keep this statement as straightforward as possible. However, if you require any further information or clarification, please contact us directly at:
Nantil A, 1 rue Celestin Freinet, 44200 Nantes
2. Do we have a Data Protection Officer?
Yes, given the nature of our business and the data that we hold, we have appointed a Data Protection Officer to help ensure that your rights are protected. You can contact our Data Protection Officer (currently Guillaume de Trogoff, Managing Director) at the following email address: DPO@linkfinancial.fr.
3. What information do we collect?
Personal data means any information capable of identifying an individual. It does not include anonymised data.
Personal data: We may process the following categories of personal data about you:
- Customer Data – This includes data such as names, title, address, phone number, email address, financial details and circumstances and employment details.
- Client data – this includes data such as names, titles, addresses, e-mail address for the purposes of carrying out know your client and anti-money laundering checks.
- Communication data – this includes any communication that you send to us, whether that be by e-mail, phone or any other method.
- Technical data – This includes details about how you use our website such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths and details of the number of times you use our website. The source of this data is our analytics tracking system.
Special category data
We require your explicit consent for processing special category data (e.g. health data). Where relevant, we will send you a further communication asking you to confirm your consent for this processing.
We do not perform automated decision making or any type of automatic profiling.
4. How do we collect your data?
We may collect data about you when you provide the data directly to us (for example, by sending us e-mails or through other forms of correspondence we have with you, such as phone calls).
We may obtain data about you from the previous (or current) owner of your account.
Third parties that we appoint may collect data from you and pass it on to us.
We may receive data from third parties such as analytics providers, for example Google, some of which may be based outside the European Economic Area. Please see section 11 below for more details.
5. What do we do with your information?
We may use your information on any of the following lawful grounds:
- For the performance of a contract with you; or
- For compliance with a legal obligation to which we are subject; or
- For the purposes of our legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms.
Our legitimate interests include the following:
- To conduct our activities as an asset manager;
- To communicate with you;
- To provide, monitor and improve any service we offer to you;
- To manage and maintain relationships with you and for ongoing customer service;
- For record keeping;
- To generate reports;
- To monitor and record calls for quality, business analysis, training and related purposes in order to improve any service we offer you;
- To protect our legal rights and interests, including screening for fraud prevention and anti money laundering purposes;
- For the establishment, pursuance or defence of complaints, investigations and legal claims;
- To operate and ensure the security of our website;
- To maintain back ups of our website or databases;
- To analyze your use of our website;
- To deliver relevant website content;
- To grow our business
- To decide our marketing strategy;
- To meet our regulatory, legal and/or compliance requirements.
6. Who do we share your information with?
We may share your information with our employees, directors, shareholders and to those of our affiliates, financial institutions, investment companies, accountants, lawyers, auditors, insurers, professional advisors or other third-party service providers who provide services to us. We may also disclose information we have a legal or regulatory right or obligation to report. Further, we may share your information with third parties to whom we sell, transfer or merge parts of our business or our assets.
It is our commitment that prior to disclosing any personal information about you to another organisation, we have taken all reasonable steps to ensure that that organisation will hold and protect your information with adequate security measures and in accordance with relevant regulation.
7. How do we keep your information safe?
We protect your information with appropriate security measures under the laws and regulations that apply to prevent your personal data from being accidentally lost, used, altered, disclosed or accessed without authorisation. We confirm that our security measures are subject to regular testing and updated as appropriate to the level of data that we hold.
We have procedures in place to deal with suspected personal data breaches and we will notify you and any applicable regulator of a breach if we are legally obliged to do so.
8. How long do we keep your information?
We will only retain your personal data for as long as is necessary tp fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements.
When deciding what the correct time is for which we should keep the data, we look at its amount, nature and sensitivity, the potential risk of harm resulting from unauthorised use or disclosure, the means of processing purposes, whether these can be achieved by other means, and legal requirements.
For tax purposes, in certain circumstances the law requires us to keep information about customers (including contact, identity, financial and transaction data) for six years after they stop being customers.
In some circumstances, we may anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without notice to you.
9. What are your rights regarding your information?
You have explicit rights concerning your personal information and we will ensure that your rights are protected while your data is in our possession. Your rights include the following:
• Right of Access – you may request a copy of all the personal indanformation we hold about you, and we will reply to you within one month. If your request is particularly complex or you have made a number of requests, we may extend this period by two additional calendar months and explain our reasons.
• Right of Deletion – You may wish to have certain data we hold deleted and we will comply with this right where, for example it is no longer necessary for us to hold the data or if there is no lawful ground for processing.
• Right of Rectification – You have a right to request that any incorrect, inaccurate or incomplete data is updated, corrected and / or completed.
• Right of Restriction – You may wish to restrict us from using your data when, for example, you contest the accuracy of the data.
• Right to Object – You have a right to oppose the use of your data when processing is done for direct marketing or for our legitimate interest. We will no longer process your data unless we can show compelling legitimate reasons.
• Right to Data Portability – You have the right to request we share your data with another and we will assist with that process where possible.
You will not have to pay a fee to access your personal data (or to access any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
Please note that we may ask you to provide us with additional documentation to verify your identity before we action your request. This is to ensure that we are dealing with the correct individual and also for Anti-Money Laundering purposes. We will tell you when we will ask you for information whether it is a statutaory or lcontractyakk requirement to obligation to give them to us, and the consequences of not providing them.
10. Make a complaint
If you want to make a complaint, you can do it in person, by phone, in writing and / or by email. Please note that all complaints are handled in accordance with our claims policy and will be fully recorded and reviewed. You can also contact the Commission Nationale Informatique et Libertés (CNIL), which is the French supervisory authority for data protection issues (www.cnil.fr).
We will not transfer your data to a country outside the European Economic Area, unless that country provides an adequate level of data protection, has appropriate safeguards, or relies on any of the exemptions by applicable law and regulation. This site may contain links to other sites. We are not responsible for their privacy practices or contents, or any damages, losses or potential misdemeanors caused.
It is very important that the information we hold about you is accurate and up-to-date. Please let us know at any time if your personal information is changing by contacting us via the details described above. This privacy statement may be updated by us at any time.
Link Financial SAS, September 2018