Nobody enjoys falling behind with their loan repayments, especially in circumstances which are outside of their control. But the golden rule to keep in mind is that the problem will not go away simply because you ignore it. Please talk to us — we want to do all we can to help.

You can contact us in the following ways -

Phone: 03330 145 145

Lines are open:
8.00am to 8.00pm Monday to Thursday
8.30am to 5.00pm on Friday
9.00am to 2.00pm on Saturday

Calls may be monitored or recorded for staff training, quality and security purposes.

Email: [email protected]
Post: Link Financial Outsourcing Limited, PO Box 107, Caerphilly CF83 3GG

Some lenders find the administration of loans and credit burdensome. So if they wish, lenders can exercise the right to pass on the debts they’re owed to another company. Which is what’s happened in your case. Link is now responsible for collecting your payments. This change is nothing to be overly concerned about — you’ll find us fair, helpful and sympathetic.

The legal term for your debt is a ‘chose in action’. Whenever a debt is passed on to us, we are required (under Section 136 of the Law of Property Act 1925) to send the customer a ‘Notice of Assignment’ letter, which confirms that your debt is due to Link. Link, and the lenders we work with, operate strictly within UK consumer credit law at all times.

No — they will pass that payment on to us, but there will be a small delay in paying off, or reducing, what you owe. Please remember to make all your future payments directly to Link.

The majority of loan and credit accounts managed by us do not accrue interest during the collections process. ( The Notice of Assignment we sent to you will specify if your debt is accruing interest. )

Where possible, we like to negotiate the repayment of the outstanding balance with you without applying any additional costs. If however, we are unable to reach an arrangement-to-pay and the account is passed to our internal legal team, then, statutory interest will be charged up to the point of entry into judgement. A small but specific section of accounts are charged interest throughout the collections process. These are particular personal loan balances and the interest amounts applied by Link are charged at the pre-existing contractual rate and up to the maximum amount that would have been charged by the original lender had you not defaulted on the loan.

It’s in your and our interests for us to work together and create a plan that helps you repay what you owe. Sometimes it’s possible to set up a payment plan where you make smaller payments over a longer period of time, or no further interest charges will be added to your debt. But you must be open with us and be willing to give us full details of your finances.

If you have ANY disagreement about the debt we are claiming from you, then please call or write to us and tell us why. The account may then be placed on hold while our specialist team investigates the matter with you and, where relevant, the original lender. We really do not want to ask for money from people who do not owe it.

We do take legal action to recover debts. But we will always notify you (or your advisor) of any action that we’re considering.

Some credit reference agencies will have information about your financial history. You can check your credit status, through www.experian.co.uk, www.equifax.co.uk or www.creditkarma.co.uk. Link also contributes data to these agencies, although for thousands of our customers we’re pleased to report that they are maintaining their account with us properly, or have repaid their debt in full.

Not necessarily. Your best course of action is to keep up your payments to us and your other creditors. Doing that should improve your credit rating in due course.

A credit reference agency will only remove negative information if there has been a genuine mistake, or if you’ve been subject to fraud. On the positive side, Link will report your debt as ‘satisfied’ once it has been repaid.

You should ask your advisor to send us a copy of their authority to act on your behalf and a copy of your financial statement. Once we have that information, we will try to liaise with them. We treat all debts on a case by case basis, so it makes no difference to us whether an advisor is involved or not.

There are two things you must do.
1. Give us a call and talk to us.
2. Get some independent, expert help. We recommend Step Change — their debt advisory service is free.

One of the easiest ways to make repayments is to set a Direct Debit on your preferred date each month. Once you have set a direct debit you are also covered under the direct debit guarantee:

The Direct Debit Guarantee offers protection should there be an error in the payment of a Direct Debit. That could mean, for example, that the wrong amount was taken, or a payment was taken on the wrong date.

It applies to all Direct Debits, and there is no time limit on making a claim.
Direct Debit Guarantee

* The company name appearing on your statements will be Link Financial Outsourcing Ltd.

* The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

* If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

* If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.

* If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to.

* You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation.