Part Time Collections Advisor (18 hrs per week)


Part Time Collections Advisor (18 hrs per week)

  • Location: Caerphilly
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About Link

Link Financial Outsourcing is one of Europe’s most trusted providers of outsourced loan management and standby servicing solutions and is home to a wide range of financial services working with many of the UK High Street Banks and Credit Card providers. We are one of the leading names in our industry and we are continuing to grow.

What we are looking for

As a Customer Collections Advisor you will provide an excellent standard of collections service, quickly building rapport with our customers and supporting them to find the right solution for their circumstances. Our Collections Advisors aren’t just great at talking on the phone, they’re also brilliant listeners.

Taking inbound and outbound calls you will use questioning skills and people management skills to assess customers’ situations, offer empathetic responses and bring the call to a resolution that satisfies both the customer and client. If you’ve got these skills plus the ability to put yourself in the customers’ shoes, you’ll help us build unique relationships that really last. Previous collections experience isn’t essential, it’s all about personal qualities – using your empathy and listening skills to help our customers reach an affordable and ethical outcome on every call.

What we can offer you

  • Friendly and relaxed atmosphere
  • Work/Life Balance
  • 24 days holiday (pro-rata)
  • Regular company funded social events
  • Flexible Benefits which can include high street vouchers, discounted gym membership or additional cash paid into your salary
  • Ongoing career development that focuses on you as an individual and your specific needs

Start Date:    

11th February 2019


£8.72 per hour + Annual Discretionary Bonus

When will you be working? 

18 hours per week as outlined below:

Monday-Thursday: 5.00 pm – 8:30 pm

Saturday: 9.00 am-1.00 pm



Free parking and walking distance to bus and train station

Things you need to know

  • All forms of employment are subject to satisfactory DBS, credit and reference checks.
  • As we receive high volume applications if you do not hear from us within 7 days please treat your application as having been unsuccessful.