Infrastructure Specialist


Infrastructure Specialist

  • Location: Caerphilly
  • Contract type: Full-time
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About us:

Link Financial Outsourcing is one of Europe’s most trusted providers of outsourced loan management and standby servicing solutions and is home to a wide range of financial services working with many of the UK High Street Banks and Credit Card providers. We are one of the leading names in our industry and we are continuing to grow.

About the Role:

We are looking for a forward thinking individual with a strong work ethic to provide exceptional IT Service that supports the business functions through end-user service, day-to-day operational support of infrastructure, execution of (un)planned recovery, and wider project initiatives, whilst maintaining a secure and stable environment. The successful candidate will be an effective communicator with excellent time management and problem solving abilities

What we can offer you:

  • Competitive Salary and discretionary bonus
  • 24 days of annual leave per year
  • Pension scheme
  • On-going Career Development
  • Detailed and supportive training package
  • Excellent work life balance
  • Regular social events
  • Family oriented ethos

Main duties and responsibilities:

All aspects of IT including, but not limited to:

  • Respond to user and service requests on a timely basis, adhering to SLA’s as directed
  • Maintain technology infrastructure, providing Operational stability by following and using the tools, policies, processes and procedures available
  • Monitor performance, health and availability of host machines and infrastructure services
  • Manage capacity of the environment
  • Resolve incidents impacting hosts or the environment, investigate root cause, and undertake problem management
  • Create, review, maintain and update documentation, publishing fixes when identified
  • Regularly re-evaluate processes and procedures, finding gaps where they exist and plugging them
  • Instigate service improvement initiatives
  • Provide reporting and metrics
  • Dissemination of knowledge amongst colleagues
  • Integrate & Interact with regional and global colleagues, providing innovative ideas
  • Evaluate, discuss, listen to and re-think ideas to move forwards in a productive manner
  • Communicate & keep people informed
  • Provide a secure environment, managing and mitigating risks
  • Maximise the use of existing resources, skills and technologies for the greatest benefit
  • Input into, improve, and execute on business continuity and disaster recovery practices
  • Active participation within and amongst teams & colleagues, providing constructive input and feedback
  • Identify areas for process improvement, automation, efficiency and scripting wherever possible
  • Add, update and ensure accuracy of inventory and functional capacity changes
  • Co-ordinating physical server implementation
  • Request & review functional capacity reports highlighting fulfilment risks
  • Develop technology infrastructure, providing insight and implementation of future technologies which add value and bring efficiencies
  • Deliver a performant, healthy and highly available infrastructure services environment
  • Derive support requirements when working with new or changing products
  • Understand how software, network, storage & hosting technologies interact and integrate to deliver a business outcome
  • Identify environmental KPIs and provide capabilities to meet & measure
  • Integrate & Interact with regional and global colleagues, providing innovative ideas
  • Ensure a secure environment, providing appropriate tooling & technologies for running Operations.
  • Demonstrate an orientation towards business results, with the ability to understand business context of a technology project and the business value required from a new solution
  • Own and review product updates, certifying latest releases and developing deployment strategies for Operational responsibilities
  • Maximise the use of existing resources, skills and technologies for the greatest benefit
  • Focus on the configuration and orchestration of technologies to deliver seamless service performance
  • Orchestrate and lead through the provisioning process and ensure a quality handoff to the customer and for Operational responsibilities

What we need from you:

Technical Knowledge


Maintenance, Support, Troubleshooting and Administration of:

  • Microsoft Windows Server Operating Systems (Windows 2008 and above)
  • Microsoft Windows Desktop Operating Systems (Windows 7 and above)
  • Linux & Unix (Ubuntu, Centos & FreeBSD) Administration
  • Microsoft Office
  • Virtualisation technologies (Hyper-V and/or VMWare)
  • Networking topologies, protocols & methodologies
  • Firewalls, Switches, & Routers
  • Telephony Systems (Diallers, Avaya IP Office, Avaya Desk Phones, SIP)
  • Scripting, Automation, Workflows
  • Avaya Telephony

Good technical knowledge of:

  • Ancillary Services (Active Directory, Printing, DHCP, DFS, SFTP)
  • Workspace (Microsoft RDS, VDI, SBC)
  • Monitoring & Alerting tools
  • Backup & Recovery tools
  • Patch Management & Anti-Virus tools


  • Deep troubleshooting knowledge
    • Operating System performance and debugging
    • Network switching & routing
    • SonicWall Network Security Appliances and technologies.
  • Programming/Scripting experience and knowledge of one of:
    • Perl, C#, Powershell, HTML, VB, Python
  • Support, Troubleshooting and Administration of
    • Microsoft Exchange Server (2013 and above)
    • Storage Arrays
  • Technical knowledge of:
    • Microsoft SQL Server / MySQL
    • O365
    • Hyperconverged technologies
    • MDM
    • SSL Certificates
    • Domain Name Registration and Management
    • Information and IT Security techniques and technologies (Encryption, VPN)
    • Basic understanding of Legal and applicable regulatory standards in relation to IT and Information Security

Soft Skills

  • Communication
  • Problem Solving
  • Time Management
  • Organisation & Planning
  • Strong work ethic
  • Analytical Mind-set
  • Customer Service
  • Positive Attitude
  • Teamwork & Collaboration
  • Multi-tasking
  • Willingness to learn
  • Interpersonal