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ICT Service Analyst


ICT Service Analyst

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Company Overview

We are a financial services provider working with many of the UK high street banks, credit card providers, retail, and other lenders, we purchase consumer and business loans and are committed to providing a high-quality service to all our clients and customers by help them to pay off their loans. In fact, we are one of the leading names in our industry because we have the best people working for us!

Job Role

The role of ICT Analyst is to provide a broad range of administrative support activities, primarily for project and service management functions that encompass the entire ICT department.

These include, but are not limited to general administration, reporting, financial management, vendor management, change management, project management, procurement and IT service management.

Duties and Responsibilities

The main duties and responsibilities of the ICT analyst, which may be adjusted due to the changing nature of the ICT function, includes the following.

Administrative functions:

  • General communication across ICT and the wider business
  • Publication of timely Intranet News Feed articles
  • Support to financial management function
  • Support on asset tracking, contract, and software license management
  • Support on maintaining the Service Catalogue & Reference Architecture documentation

Reporting across Shared Services requirements:

  • Support on ITSM & Projects monthly reports
  • Ad-hoc report in support of functions

Relationship management e.g. liaising with external providers & stakeholders

Support to project management function specifically:

  • Creation of project charters, involving all relevant stakeholders, to create and agree scope and objectives
  • Managing project documentation, including RACI’s, generating project Checkpoint reports & programme dashboard, RAID logs

Essential Experience

  • Minimum of 3 years in a similar role(s)
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Strong working knowledge of Microsoft Office, with intermediate MS Excel skills
  • Experience in managing and maintaining internal relationships
  • Good understanding of requirement concepts, processes, and standards
  • Advanced knowledge of English language – written & verbal
  • Practical experience of working within a recognised Project management environment e.g., prince2
  • Practical experience of working within an ITIL framework environment

Desirable Experience

  • ITIL qualification
  • Project Management qualification
  • Multi-lingual
  • Practical experience working in a pan-European organisation
  • Experience of using & configuring ITSM tooling
  • Educated to degree or equivalent level
  • Understanding of Financial Services Regulations
  • Understanding of Supplier Management
  • Understanding of Financial management & terminology
  • Experience using Manage Engine SD+

We would be looking for the following skills/qualifications: 

  • High level of customer service and support is provided
  • Excellent written and verbal communication skills
  • Strong MS Excel skills including Pivot Charts, Data Sources & Functions
  • Contribute to Continuous Service Improvement process by identifying gaps and opportunities to improve ICT process, procedure & business service provision.

Role Package

Hours of Work:  Full time permanent, 37.5 hours per week.

We provide a range of benefits that are designed to support our employees across their health, finances, and lifestyle. Some of our benefits are listed below:

  • Salary: £20,000 – £27,000 per annum
  • 25 days holiday + bank holidays + a Birthday Day off! (pro-rata for part-time)
  • Discretionary annual performance bonus scheme
  • Purchase additional holiday scheme of up to 5 days
  • Pension Scheme – 8% total pension contributions
  • Employee Assistance Programme for you and your family, including virtual GP service, counselling, get fit programmes and more
  • Life assurance (4 x annual salary)
  • Season Ticket Travel Loans
  • Enhanced Maternity and adoption pay
  • Voluntary employee benefits such as Dental and Health Plans, Gym Discounts, Restaurant Discounts, Will writing services
  • Discounts and cashback on thousands of retailers
  • Friendly, relaxed atmosphere with modern facilities
  • Free tea, coffee, healthy snacks and fresh fruit!
  • Social events during the year, regularly fundraise for our chosen charities, and have recognition schemes in place that reward our employees for being great team members
  • Learning and Development opportunities to help you progress in your career