Our Approach

Our Approach

Customer-centric and compliant

Since the foundation of the company, Link has pioneered an ethical and transparent approach to credit management.

  • We conform to all relevant rules, regulations and guidelines and the principles of Treating Customers Fairly are embedded into all of our policies and procedures;
  • We are proud of what we do. We act sensitively and with integrity. Our approach is considerate, transparent and fair;
  • We are mindful of the impact our actions have on the wider communities in which we operate and we always seek to make a positive difference; and
  • For us, operating a compliant and ethical business is not just something that we’re obliged to do, we fundamentally believe it is the right way to operate and forms the basis of everything we do.

Our Approach

Link Financial Outsourcing Limited is authorised and regulated by the Financial Conduct Authority 606817 and works with the Financial Ombudsman Service (FOS) to resolve customer disputes.

We are also members of several trade associations and observe and respect their standards and guidelines, including:

  • CSA Credit Services Association
  • FLA Finance and Leasing Association
  • CML Council of Mortgage Lenders