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Delivering positive outcomes for over 4 million customers

Call us today on 0221 78899 100

Banks, credit card companies and other credit providers sometimes prefer to assign the management of their loans to Link. That’s why you may have received a letter from us explaining that we’re now managing a debt you owed to another lender.

Everyone at Link who engages with our customers knows that every customer must be treated fairly and with respect. We will listen carefully to what you have to say and work to find a positive outcome for you. Ultimately, we’re here to solve problems, not create them.

If you’re a new customer…

As a new customer, there are just two points to remember:

  • From now on, your repayments should be made directly to us — not your original lender
  • If you can’t keep to the arrangements we agree between us, you must let us know straight away so that we can consider a more manageable arrangement. Please call 0221 78899 100 or email us at [email protected]

Make a payment

We want to help

If your account is overdue, or in default, we expect you to repay all the money you owe as soon as possible. If you’re not able to do that, we may be able to arrange a regular payment plan for you.

To qualify for a payment plan, you’ll need tell us why you’re not able to pay the entire debt straight away. We’ll want to be certain that you can keep to your payment plan taking into account your income, essential outgoings and any other financial commitments you may have. You’ll also need to agree not to take out any additional credit during the repayment period.

Please don’t ignore the problem — it’s not going to go away.

It’s important that you take action now. We want to work with you to help you get your finances back on track, as we’ve done with thousands of other people in the same situation.

If you wish to apply for a payment plan please download the form here and return it to us once completed.

Please send the completed form to:

Link Financial GmbH, Wilhelm-Leuschner-Str. 7, 60329 Frankfurt am Main, fax it to us via 0221-78899200 or e-mail it to [email protected].

If you are able to make a final settlement offer or increase your regular repayments

Settling your account

If you find yourself in a position where you have sufficient funds to propose a realistic final settlement figure (in the form of a lump sum) , please let us know.

Your offer will be considered based on the total amount you owe us and your individual circumstances. We’ll let you know quickly if your offer is acceptable and if it is, the rest of your debt will be written off on receipt of your payment.

Increasing your regular payments

Alternatively, if you have a payment plan with us and wish to increase the payments, you’ll need to complete a self-assessment so that we can consider a new arrangement.

Please send the completed form to:

Link Financial GmbH, Wilhelm-Leuschner-Str. 7, 60329 Frankfurt am Main, fax it to us via 0221-78899200 or email [email protected]

Get confidential and expert advice on a debt problem

Unlike commercial debt management companies, which usually charge for their services — so increasing your total debt — debt advice charities are impartial and free to use.

If you decide to seek advice on your position and options, you should have the following information to hand:

  • Details of all your debts,
  • Details of your income (Including any benefits and/or pensions you receive) and;
  • Details of your household bills and outgoings and details of any assets you own.

You can seek help at the following debt advice charities:

Stiftung Deutschland im Plus

These organisations will go through your situation, explaining the jargon and suggest how you can start to get to grips with the problem.

You can also check your credit report with Schufa –

Frequently asked questions

The golden rule.

Nobody enjoys falling behind with their loan repayments, especially in circumstances which are outside of their control. But the golden rule to keep in mind is that the problem will not go away simply because you ignore it. Please talk to us — we want to do all we can to help.

I didn’t borrow any money from Link, so why do I have to pay you?

Some lenders find the administration of loans and credit burdensome. So if they wish, lenders can exercise the right to pass on the debts they’re owed to another company. Which is what’s happened in your case. Link is now responsible for collecting your payments. This change is nothing to be overly concerned about — you’ll find us fair, helpful and sympathetic.

I’ve mistakenly sent a payment to my original lender: is that a problem?

No — they will pass that payment on to us, but there will be a small delay in paying off, or reducing, what you owe. Please remember to make all your future payments directly to Link.

Will you be adding interest to my debt?

Existing interest on existing loans must be paid and contractually agreed costs will be claimed. Once we have agreed an agreement to settle your debts, it may be possible to negotiate the amount of interest and costs involved.

I can’t pay this debt in one go. Can you help?

It’s in your and our interests for us to work together and create a plan that helps you repay what you owe. Sometimes it’s possible to set up a payment plan where you make smaller payments over a longer period of time, or no further interest charges will be added to your debt. But you must be open with us and be willing to give us full details of your finances.

I don’t owe this debt

If you have ANY disagreement about the debt we are claiming from you, then please call or write to us and tell us why. The account may then be placed on hold while our specialist team investigate the matter with you and, where relevant, the original lender. We really do not want to ask for money from people who do not owe it.

Will you take legal action against me?

Yes, if required, we do take legal action to recover debts.

Now I’m a Link customer, am I on a “credit blacklist”?

You may be on a credit blacklist but that will be because of your credit history, not because you are a customer of Link. There are credit reference agencies which will have information about your financial history. You can check your credit status, through Please note that we are not a member of Schufa and will not be contacting them regarding your personal finances.

But will I always have problems getting finance?

Not necessarily. Your best course of action is to keep up your payments to us and your other creditors. Doing that should improve your credit rating in due course.

I’ve repaid my debt but that’s not showing on my credit report. Why not?

You will have to inform credit reference agencies, such as Shufa, that the debt has been paid.

What if I’m being advised by a debt management company?

You should ask your advisor to send us a copy of their authority to act on your behalf and a copy of your financial statement. Once we have that information, we will try to liaise with them. We treat all debts on a case by case basis, so it makes no difference to us whether an advisor is involved or not.

I can’t see a way out of my financial difficulties. What can I do?

There are two things you must do. 1. Give us a call and talk to us. 2. Get some independent, expert help.

Contact us

We’re here 8.00 am to 5.00 pm Monday to Thursday and 9.00 am to 3.00 pm on Fridays. Please have your 5 digit Link Reference number to hand when you contact us and include it in any written communication.

Phone: 0221 78899 100

Fax: 0221-78899200

Email: [email protected]

Post: Link Financial GmbH
Wilhelm-Leuschner-Str. 7
60329 Frankfurt am Main


If you should ever feel that we could do better, we’d like you to tell us how. Our postal address is: Complaints Manager, Link Financial GmbH, Wilhelm-Leuschner-Str. 7, 60329 Frankfurt am Main, call us on 0221 78899 100, fax us via 0221-78899200or e-mail [email protected].

General Enquiries

For general non-customer enquiries, please contact us on 0221 78899 100, fax us on 0221-78899200 or email us at [email protected].