Call us today on 0221 78899 100
Banks, credit card companies and other credit providers sometimes prefer to assign the management of their loans to Link. That’s why you may have received a letter from us explaining that we’re now managing a debt you owed to another lender.
Everyone at Link who engages with our customers knows that every customer must be treated fairly and with respect. We will listen carefully to what you have to say and work to find a positive outcome for you. Ultimately, we’re here to solve problems, not create them.
If you’re a new customer…
As a new customer, there are just two points to remember:
- From now on, your repayments should be made directly to us — not your original lender
- If you can’t keep to the arrangements we agree between us, you must let us know straight away so that we can consider a more manageable arrangement. Please call 0221 78899 100 or email us at [email protected]
Need help paying?
If you’re concerned about the money you owe Link, call us on 0221 78899 100 and we’ll do our best to deliver a positive outcome for you.
Make a payment
We want to help
If your account is overdue, or in default, we expect you to repay all the money you owe as soon as possible. If you’re not able to do that, we may be able to arrange a regular payment plan for you.
To qualify for a payment plan, you’ll need tell us why you’re not able to pay the entire debt straight away. We’ll want to be certain that you can keep to your payment plan taking into account your income, essential outgoings and any other financial commitments you may have. You’ll also need to agree not to take out any additional credit during the repayment period.
Please don’t ignore the problem — it’s not going to go away.
It’s important that you take action now. We want to work with you to help you get your finances back on track, as we’ve done with thousands of other people in the same situation.
If you wish to apply for a payment plan please download the form here and return it to us once completed.
Please send the completed form to:
Link Financial GmbH, Wilhelm-Leuschner-Str. 7, 60329 Frankfurt am Main, fax it to us via 0221-78899200 or e-mail it to [email protected].
If you are able to make a final settlement offer or increase your regular repayments
Settling your account
If you find yourself in a position where you have sufficient funds to propose a realistic final settlement figure (in the form of a lump sum) , please let us know.
Your offer will be considered based on the total amount you owe us and your individual circumstances. We’ll let you know quickly if your offer is acceptable and if it is, the rest of your debt will be written off on receipt of your payment.
Increasing your regular payments
Alternatively, if you have a payment plan with us and wish to increase the payments, you’ll need to complete a self-assessment so that we can consider a new arrangement.
Please send the completed form to:
Link Financial GmbH, Wilhelm-Leuschner-Str. 7, 60329 Frankfurt am Main, fax it to us via 0221-78899200 or email [email protected]
Get confidential and expert advice on a debt problem
Unlike commercial debt management companies, which usually charge for their services — so increasing your total debt — debt advice charities are impartial and free to use.
If you decide to seek advice on your position and options, you should have the following information to hand:
- Details of all your debts,
- Details of your income (Including any benefits and/or pensions you receive) and;
- Details of your household bills and outgoings and details of any assets you own.
You can seek help at the following debt advice charities:
These organisations will go through your situation, explaining the jargon and suggest how you can start to get to grips with the problem.
You can also check your credit report with Schufa – www.meineschufa.de
We’re here 8.00 am to 5.00 pm Monday to Thursday and 9.00 am to 3.00 pm on Fridays. Please have your 5 digit Link Reference number to hand when you contact us and include it in any written communication.
Phone: 0221 78899 100
Email: [email protected]
Post: Link Financial GmbH
60329 Frankfurt am Main
If you should ever feel that we could do better, we’d like you to tell us how. Our postal address is: Complaints Manager, Link Financial GmbH, Wilhelm-Leuschner-Str. 7, 60329 Frankfurt am Main, call us on 0221 78899 100, fax us via 0221-78899200or e-mail [email protected].
For general non-customer enquiries, please contact us on 0221 78899 100, fax us on 0221-78899200 or email us at [email protected].